General Guidelines & Policies
SAMPLING:
At Azorte, we ensure that our guidelines and policies align with the latest industry standards. When it comes to sample pricing, we charge double because producing samples requires a similar amount of time and effort as fulfilling bulk orders. This includes arranging raw materials, managing costs for pattern making, cutting, and designing, as well as paying higher wages due to the increased labor time involved. However, once you approve the samples and place a bulk order with an advance payment, we’re happy to adjust the extra charges. We believe in fair pricing and want to make sure you’re satisfied with your purchase.
Guidelines & Policies for Placing Orders:
To ensure efficient order processing, please send us all the necessary order details in a single email. We cannot accept scattered details spread across different emails or WhatsApp messages because it creates confusion. It’s important to follow these guidelines:
- Provide a clear list of product names, numbers, and sizes in an easy-to-read format like an Excel sheet.
- Send us high-resolution image files of labels, tags, logos, etc., in formats like JPEG, PDF, or CDR.
- Include clear guidelines on a separate page regarding logo sizes, color combinations, and placement.
- Avoid making changes to finalized orders once production has started, as this can delay the process and increase costs
- Our minimum order quantity (MOQ) is 10 pieces per design, color, or type.
- Once all details are confirmed and advance payment is received, we begin the order design process according to our agreed schedule. We’ll send you the designs for approval before proceeding with production. Additionally, you can find some of our sample designs available on our eBay store. Feel free to visit the link provided below to view our selection.
Creating the Product Design:
Our design team is ready to assist you in creating the perfect graphic for your needs. Whether it’s replicating an existing logo or crafting a brand-new custom design, our talented staff will guide you from start to finish. We offer a wide variety of designs in different subjects, styles, shapes, and sizes to match any project.
- Artwork should be saved in one of these formats: CDR, PDF, TIFF, PSD, EPS, AI, or PNG.
- For Illustrator art, save it as an EPS or AI file; for Photoshop files, use PSD or PNG, preferably with layers.
- Convert all fonts to ‘OUTLINE’ format to avoid font issues.
- Specify all Pantone colors for accurate printing, and if you have a color reference or sample, please send it for us to match.
Time takes to Complete Orders:
Usually, it takes about 3 to 4 weeks. We aim to deliver within 4 weeks, but officially, we ask for 3 to 4 weeks excluding delivery time. However, it can vary depending on your order.
About Delivery:
We accept custom orders on a first-come-first-serve basis, so it’s best to place your order early. Your delivery date depends on when we receive your final order and approval of order details. Delivery charges vary depending on factors like the delivery company, weight, speed, and destination. We offer options like DHL, FedEx, UPS, Skynet, or air-cargo for the best delivery. Delivery timing relies on our current production schedule, and unless we agree on a specific date, it may change. Once your order is complete, we’ll ship it after you’ve paid the full balance.
Changes & Additions to Orders:
Once your order has already been sent to the manufacturing unit, if you need to make any changes or add more items, just contact our customer service team. They will assist you with your request. If there are any additional payments required, our customer service representative will collect them from you. However, please note that if you make changes or add items after the order has been sent to manufacturing, it may slow down the production process. If you’ve already received your goods/balls and want to reorder more, please inform our team and provide all the necessary information at once. Additionally, if you want to add new balls separately at a later time, a minimum quantity of 25 pieces is required.
Refunds:
If a customer cancels an order after we’ve received the deposit, they will lose the 50% deposit and still owe the remaining 50% balance. Our goods will remain our property until fully paid for. If we’ve started working on the artwork but haven’t finished manufacturing the goods, the deposit won’t be refunded. However, in certain cases, it might be possible to change the design or make other adjustments.
Mistakes & Repairs:
Making custom balls involves many steps, and sometimes mistakes happen. If you receive something you didn’t approve or notice a color, print, or manufacturing issue, let us know right away. If the mistake is ours, we’ll fix or replace your order quickly. However, if you ordered the wrong items or sizes or approved a design error, we can’t take responsibility. Still, we’ll try to find a solution to help you out as soon as possible.